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Privacy Policy

Effective Date: 13th August 2025

Salient Minds (“we,” “our,” “us”) is committed to safeguarding the privacy and confidentiality of all clients and visitors. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable data protection laws, including the Information Technology Act, 2000 (India) and, where applicable, the General Data Protection Regulation (GDPR).

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  1. Personal Identification Data: Name, contact number, email, date of birth, address.

  2. Sensitive Personal & Health Data: Mental health history, therapy session notes, treatment plans, assessments.

  3. Payment & Transaction Data: Billing address, transaction details (processed via secure third-party payment gateways; we do not store credit/debit card details).

  4. Technical Data: IP address, browser type, device details, cookies, and analytics data.

2. Purpose of Data Collection

We collect and process your information strictly for:

  • Providing therapy, counselling, and related services.

  • Scheduling and confirming appointments.

  • Processing payments securely.

  • Maintaining accurate and confidential therapy records.

  • Sending service-related communications.

  • Complying with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Confidentiality of Therapy Sessions

All information shared in therapy sessions is strictly confidential and will not be disclosed except:

  • With your explicit written consent.

  • Where required by law or court order.

  • In situations where there is an imminent risk of harm to yourself or others.

4. Data Security

All information shared in therapy sessions is strictly confidential and will not be disclosed except:

  • With your explicit written consent.

  • Where required by law or court order.

  • In situations where there is an imminent risk of harm to yourself or others.

5. Data Retention

  • Therapy records are retained for the minimum period required by law or professional guidelines.

  • Once retention periods expire, data will be securely deleted or destroyed.

6. Cookies & Tracking

  • Our website uses cookies and analytics tools to improve performance, personalize user experience, and monitor site usage. You may disable cookies via your browser settings, but this may affect functionality.

7. Third-Party Services

  • We may use trusted third-party service providers (payment processors, video conferencing platforms, analytics services) who are bound by confidentiality agreements and data protection standards.

8. Your Rights

  • Subject to applicable law, you may request to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your personal data (where legally permissible).

  • Withdraw consent for data processing (this may affect service provision).

9. Breach Notification

  • In the unlikely event of a data breach affecting your personal data, we will notify you and the relevant authorities in accordance with applicable laws.

10. Changes to this Policy

  • We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Contact Us

For questions or requests regarding this Privacy Policy, please contact:

📧 info@salientminds.com
📞 +91 9167186058

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