Terms & Conditions

1. Services

We provide counselling, psychotherapy, and related mental health services through in-person and/or online sessions.

• Our services are not a substitute for emergency medical care.

• If you are in crisis or at risk of harm, please contact emergency services immediately.

2. Eligibility

• You must be at least 18 years old to book services for yourself.

• For clients under 18, sessions must be booked by a parent/guardian, who must provide consent.

3. Bookings & Payments

• All sessions must be booked in advance through our booking system or by contacting us directly.

• Payments must be made before or at the time of booking.

• Our Refund & Cancellation Policy applies to all bookings.

4. Confidentiality

• We maintain strict confidentiality for all information shared during sessions, except where disclosure is required by law or if there is a risk of harm to self or others.

• Please refer to our Privacy Policy for more details on data handling.

5. Client Responsibility

• Attend sessions on time. Late arrivals may result in reduced session time without a fee adjustment.

• Provide accurate and complete personal information.

• Refrain from abusive, aggressive, or disrespectful behavior toward our therapists or staff.

6. Therapist Boundaries

Therapists will maintain professional boundaries and will not engage in personal, romantic, or financial relationships with clients outside the therapeutic context.

7. Online Issues

• For online therapy, ensure a stable internet connection and a private, quiet space.

• We are not responsible for disruptions caused by your technical issues.

8. Limitations of Liability

• We strive to provide the highest quality services, but we make no guarantees regarding specific outcomes of therapy.

• We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.

9. Intellectual Property

• All content on our website (text, graphics, images, logos) is owned by [Your Clinic Name] and may not be reproduced without written permission.

10. Change of Terms

• We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.

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